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FAQ | Pātai
How can I place an order?
How can I place an order?
To place an order, simply browse our online store, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, as well as payment through PayPal.
How do I track my order?
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the courier's site.
What is your returns policy?
What is your returns policy?
Our returns policy allows for returns within 14 days of purchase. Items must be unworn, with tags attached. Please refer to our Returns and Exchanges Policy for detailed information.
Do you ship internationally?
Do you ship internationally?
Currently, we only ship within Aotearoa. If you are interested in international shipping please get in touch at hello@dearrubes.com
How can I contact customer service?
How can I contact customer service?
For general enquiries, you can reach us via email at hello@dearrubes.com. Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM (NZST).
How can I stay updated on new arrivals and promotions?
How can I stay updated on new arrivals and promotions?
Stay connected with us by following our social media accounts on Instagram @dear_rubes. You can also subscribe to our newsletter for exclusive updates and promotions.
If you have a question that isn't covered here, feel free to contact us. We're here to help!
